Manage account access
Find the right account, keep artwork copies, and contact support.
Use the same email and sign-in method each time you open the Merchant App. If your products or orders seem missing, check the signed-in account first.
For verification issues, follow the sign-in guide.
Keep your own records
Keep copies of your artwork, important product copy, invoices, and order references. Saved designs are currently retained after a subscription ends, but indefinite storage is not guaranteed.
Choose the right request
| What you want | Where to go |
|---|---|
| Stop the paid subscription | Subscription cancellation |
| Stop or change a product order | Order change request |
| Remove a Roastify Store | Store settings |
| Delete the account or change access you cannot edit | Email support with the account email and the requested change |
These actions have different effects. Before deleting an account or Store, keep the records you need and confirm what will remain accessible.
Contact support
Email support@roastify.app with your account email, order or product reference, and the exact issue. Include relevant error text or a screenshot. Never send passwords, verification codes, full card numbers, or bank details.