Payments & Billing
Learn how to manage your payment methods, view transactions, and handle subscription billing
This guide covers everything related to payments, billing, and transaction management in your Roastify account.
Payment Methods
A valid payment method is required for Shopify dropshipping and API orders. Without one, orders cannot be processed.
Accepted Payment Methods
Roastify accepts:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards with Visa/MC logo
Adding or Updating Your Payment Method
Go to Settings > Billing
Click Save
Roastify uses Stripe for secure payment processing. We never store payment information directly.
Keep your payment method current to avoid service interruptions. If a payment fails, you'll receive an email and have 7 days to update your payment information.
Transaction History
View all charges and balance adjustments in your account:
Go to Settings > Billing
View your last 100 transactions
Pre-account purchases may not appear in your transaction history. Contact support@roastify.app for historical transaction inquiries.
Transaction Types
| Category | Includes |
|---|---|
| Charges | Service fees including dropshipping fulfillment, membership fees, wholesale purchases |
| Balance | Wallet adjustments including added funds, order payments, credits/debits |
Subscription Management
Base and Pro Memberships renew automatically (monthly or annually).
Understanding Your Billing Date
Your billing date is:
- The date you first upgraded to a paid plan
- The same day each month (for monthly) or year (for annual)
What You're Billed For
Monthly Plan:
- Plan fee charged monthly
- Plus any additional usage fees
- Prorated charges for upgrades
Annual Plan:
- Plan fee charged yearly
- Often discounted vs. monthly
- Same renewal date each year
Viewing Your Current Plan
Navigate to Settings > Plans
Review your current plan details including:
- Current plan name (Free Trial, Base, or Pro)
- Billing cycle (monthly or annual)
- Next billing date
- Current status (active, past due, etc.)
We cannot offer partial refunds for mid-cycle cancellations.
Order Charges
When orders are fulfilled, you're charged:
| Item | When Charged |
|---|---|
| Plan Fee | Monthly or annually |
| Wholesale Orders | At order placement |
| Sample Orders | At order placement |
| Fulfillment Fees | When orders ship |
| Professional Services | At checkout |
How Dropship Orders Are Charged
- Customer places order in your Shopify/hosted store
- Order syncs to Roastify
- Product cost + shipping charged to your payment method (or wallet balance)
- Order is fulfilled and shipped
Getting Receipts
Receipts are sent to your email at each billing cycle. You can also view them:
Refund Policy
What We Don't Refund
- Partial months (downgrades)
- Unused features during billing period
- Setup fees or one-time charges
- Professional Services fees
What We May Refund
We review refund requests case-by-case for:
- Technical issues preventing service use
- Billing errors
- Exceptional circumstances
Requesting a Refund
Email support@roastify.app
Allow 3-5 business days for response
Troubleshooting
"Payment Failed"
If your payment fails:
- Check that your card information is correct
- Ensure the card hasn't expired
- Verify sufficient funds are available
- Try a different payment method
If the issue persists, contact your bank - they may be blocking the transaction.
"I was charged twice"
Duplicate charges are rare but can happen. Contact support@roastify.app with:
- The date of charges
- Amounts charged
- Last 4 digits of card used
We'll investigate and refund any errors within 5 business days.