Manage payments and your subscription
Review charges, update billing, cancel access, or request a refund.
Open Settings > Billing in the Merchant App to review your Roastify payment method and subscription.
Understand a charge
Match the date and amount to an order, subscription invoice, wallet top-up, or optional service. Your storefront's customer payment is separate from Roastify's fulfillment charge. A confirmation email alone does not establish whether a payment succeeded.
If a charge looks duplicated, check for two different items—for example, a subscription renewal and an order—before repeating checkout. Send support the relevant references and amounts if the reason is unclear.
Payment failed
Check the payment method and error shown in Billing or the order. Updating a card does not by itself prove that a failed order has been paid or released. Check its resulting status before retrying or creating another order.
Cancel a subscription
Use the subscription controls in Settings > Billing, complete the cancellation steps, and check the confirmation and billing-cycle end date. Paid access continues through the current cycle.
We currently retain saved designs after your subscription ends, but we do not guarantee indefinite storage. Keep your own artwork copies. Cancelling a subscription does not cancel product orders or delete your account.
Request a subscription refund
Email support@roastify.app with your account email, charge dates and amounts, and the reason for the request.
Unused or accidental monthly subscriptions may be reviewed for up to 60 days, or two charges. Annual requests are reviewed individually. A cancellation partway through a term does not automatically create a refund or prorated credit.
Wait for the decision on your specific payment; submitting the request does not confirm a refund.
For a damaged product or delivery issue, use report an order problem.