Wallet
Learn how to add funds and manage your Roastify wallet balance for convenient order fulfillment
The wallet feature allows you to maintain a prepaid balance for convenient order fulfillment. This is especially useful for high-volume sellers who want streamlined payment processing.
How the Wallet Works
Instead of charging your credit card for each individual order, you can:
- Add funds to your Roastify wallet
- Orders deduct from your balance automatically
- Reload when your balance gets low
Benefits of Using the Wallet
- Faster Processing - No payment authorization delays
- Simplified Accounting - Fewer individual transactions
- Budget Control - Pre-fund a set amount for orders
- Avoid Failed Payments - No declined card issues
Viewing Your Balance
Go to Settings > Billing
Find the Wallet section to see your current balance
Your wallet balance is displayed prominently and shows:
- Current available balance
- Recent transactions
- Option to add funds
Adding Funds
Open Settings > Billing
Locate the Wallet section
Click Add Funds
Enter your desired amount
Confirm the transaction
When adding funds, you'll see two transactions in your history:
- A Charge (amount billed to your payment method)
- A Balance (credit added to your wallet, shown as negative)
How Orders Use Your Wallet
When an order is placed (dropship, wholesale, or sample):
- System checks your wallet balance first
- If sufficient funds, the order amount is deducted
- If insufficient funds, your payment method on file is charged
The wallet is always used first when you have a balance. Your credit card is only charged when your wallet balance is insufficient.
Recommended Balance
How much should you keep in your wallet? Consider:
| Business Size | Recommended Balance | Reasoning |
|---|---|---|
| Low volume | $50-100 | Covers a few orders |
| Medium volume | $200-500 | 1-2 weeks of typical orders |
| High volume | $500-2000 | Buffer for busy periods |
| Enterprise | Custom | Based on monthly order volume |
Set a reminder to check your balance weekly. Running out of funds can delay order processing.
Wallet Transactions
All wallet activity appears in your transaction history:
| Transaction Type | Description |
|---|---|
| Add Funds | Money added to wallet (shows as negative balance entry) |
| Order Payment | Deduction for fulfilled orders |
| Refund | Credits returned to wallet |
| Adjustment | Manual corrections (rare) |
Frequently Asked Questions
Can I withdraw wallet funds?
Wallet funds cannot be withdrawn directly. However, you can:
- Use them for future orders
- Request a refund if you're closing your account (contact support)
Is there a minimum or maximum?
- Minimum: No minimum amount to add
- Maximum: No hard maximum, but large amounts may trigger verification
Do wallet funds expire?
No, wallet funds do not expire as long as your account is active.
What happens if I cancel my account?
Contact support@roastify.app to discuss options for remaining wallet balance. We typically process refunds for unused funds when accounts are closed.