View an order and its tracking
Find the order record, check production, and read carrier updates.
Open Orders in the Merchant App, find the order, and open its details. Check the products, quantities, delivery address, payment information, and fulfillment status.
If you ordered as a guest, keep your confirmation and tracking email. Include that order reference when contacting support.
What does the status tell me?
| What you see | What to check |
|---|---|
| Created, picking, printing, or packaging | The order is progressing through fulfillment. Compare its age and quantity with production estimates. |
| Shipping Not Available | Tracking is not available in that view. Check the order's fulfillment state; this message alone does not mean the parcel is lost. |
| Label Created or Pre-Transit | A label exists, but carrier pickup may not yet be recorded. Open the tracking link for scans. |
| In transit | Use the latest carrier scan and delivery estimate. |
| Delivered, but not received | Check the delivery details and report the missing parcel. |
| Cancellation requested | A request is pending; it does not confirm production stopped. |
The order is missing
Confirm the account, order date, and reference. A Shopify payment or storefront status does not prove Roastify received the order. Follow the Shopify order checks.
For an imported order or an uncertain submission, check for an existing record before retrying. Send support the order reference, time, and exact error if you cannot establish the result.
Need to change something?
Use request an order change. Editing your saved artwork, refunding the customer in Shopify, or sending an email does not by itself update an order already in production.