Import orders from a CSV

Use the Merchant App's order import screen to upload a CSV or add orders manually. Imported orders require a paid account and a valid fulfillment payment method.

Prepare your CSV

Choose CSV Template in the import screen. Keep these headers in this exact order:

Order #,Name,Email,Phone,Street 1,Street 2,City,State,Zip,Product ID,Variant ID,Quantity

• Phone and Street 2 may be blank. Complete the other fields.
• Use the actual Product ID and Variant ID from Roastify, not a storefront SKU or product name.
• Use a positive whole number for Quantity.
• For several items going to one recipient, repeat the same Order # on each row. Keep all customer and address fields identical across those rows.
• Preserve postal codes as text so a spreadsheet does not remove leading zeros. Save as CSV and quote fields containing commas.

Import, review, and submit

1. Choose Import CSV and select the file, or add an order manually.
2. Resolve the validation errors shown for the affected rows.
3. Review each grouped order's recipient, products, variants, quantities, and cost.
4. Submit only when ready for real charges and production.
5. Check Orders for the submitted records.

Submission appears stuck?

Do not reimport the file immediately. Check existing orders and payment activity first. If the result is unclear, send support the time of submission, affected order references, and error before retrying.

For a needed correction after submission, request an order change.