Orders
Orders and shipping
Place an order, understand production, and get help with delivery.
| What you need | Guide |
|---|---|
| Taste the coffee | Order samples |
| Order coffee delivered to you | Wholesale orders |
| Submit several orders | Import orders |
| Check progress or tracking | View orders |
| Change an address or cancel | Request an order change |
| Report damage, a print issue, or a missing parcel | Report an order problem |
How long does production take?
| Plan or order size | Normal production estimate |
|---|---|
| Pro | 2 business days |
| Base | 3–4 business days |
| Larger orders, around 75–100 items or more | May need 5–7 business days on any plan |
These are estimates before shipping transit. The large-order threshold is approximate, and quantity can affect timing. For a no-subscription wholesale order, check the estimate for your order and quantity.
A carrier label is not proof of carrier pickup. Open the tracking link to see the latest scan and delivery estimate.
If you have an event deadline, allow time for both production and transit. Do not rely on an estimated date as a delivery guarantee.