Cancel or change an order
Send the information needed to review a change before production progresses.
Email support@roastify.app as soon as you notice an incorrect address, product, quantity, or artwork—or need to cancel.
Include:
- The Roastify order number and your account email.
- The exact change you need, including the complete corrected address if applicable.
- The Shopify or Store order number, if this came from a connected store.
Wait for confirmation
Cancellation is a request and is never guaranteed once an order has been placed. You can request it even after picking has begun; the available options depend on the specific order's progress.
A sent email, Shopify refund, or storefront status change is not confirmation that Roastify production stopped. Check the confirmed outcome before submitting a replacement order.
Changed the saved design?
A change to your account product should not be assumed to change artwork on an order already submitted. Include the order reference and describe the correction so support can check that order.
For a subscription rather than a product order, see cancel your subscription.