Subscription Management
Subscription Info
Base and Pro Memberships renew automatically (monthly or annually). Note that we cannot offer partial refunds for mid-cycle cancellations.
1
Navigate to the “Settings” tab in the top navigation
2
Select “Plans” to view and manage your subscription
Transaction History
Pre-account purchases may not appear in your transaction history. Contact [email protected] for historical transaction inquiries.
Charges
Service fees including:
- Dropshipping fulfillment
- Base or Pro Membership fees
- Wholesale purchases
Balance
Wallet adjustments including:
- Added funds
- Order payments
- Credits/Debits
1
Go to “Settings” in the navigation bar
2
Select “Billing” to view your last 100 transactions
Payment Methods
A valid payment method is required for Shopify dropshipping and API orders. Without one, orders cannot be processed.
Roastify uses Stripe for secure payment processing. We never store payment information directly.
1
Access “Settings” in the navigation
2
Navigate to “Billing” and find payment method options
3
Update payment information via Stripe
Wallet System
About Wallets
Our wallet feature allows you to maintain a balance for convenient order fulfillment, especially useful for high-volume sellers.
1
Open “Settings” in the navigation
2
Go to “Billing” and locate the Wallet section
3
Click “Add Funds” and enter desired amount
When adding funds, you’ll see two transactions:
- A Charge (amount billed to your payment method)
- A Balance (credit added to your wallet, shown as negative)