Subscription Management

Subscription Info

Base and Pro Memberships renew automatically (monthly or annually). Note that we cannot offer partial refunds for mid-cycle cancellations.

1

Navigate to the “Settings” tab in the top navigation

2

Select “Plans” to view and manage your subscription

Transaction History

Pre-account purchases may not appear in your transaction history. Contact [email protected] for historical transaction inquiries.

Charges

Service fees including:

  • Dropshipping fulfillment
  • Base or Pro Membership fees
  • Wholesale purchases

Balance

Wallet adjustments including:

  • Added funds
  • Order payments
  • Credits/Debits
1

Go to “Settings” in the navigation bar

2

Select “Billing” to view your last 100 transactions

Payment Methods

A valid payment method is required for Shopify dropshipping and API orders. Without one, orders cannot be processed.

Roastify uses Stripe for secure payment processing. We never store payment information directly.

1

Access “Settings” in the navigation

2

Navigate to “Billing” and find payment method options

3

Update payment information via Stripe

Wallet System

About Wallets

Our wallet feature allows you to maintain a balance for convenient order fulfillment, especially useful for high-volume sellers.

1

Open “Settings” in the navigation

2

Go to “Billing” and locate the Wallet section

3

Click “Add Funds” and enter desired amount

When adding funds, you’ll see two transactions:

  • A Charge (amount billed to your payment method)
  • A Balance (credit added to your wallet, shown as negative)

Subscription Management

Subscription Info

Base and Pro Memberships renew automatically (monthly or annually). Note that we cannot offer partial refunds for mid-cycle cancellations.

1

Navigate to the “Settings” tab in the top navigation

2

Select “Plans” to view and manage your subscription

Transaction History

Pre-account purchases may not appear in your transaction history. Contact [email protected] for historical transaction inquiries.

Charges

Service fees including:

  • Dropshipping fulfillment
  • Base or Pro Membership fees
  • Wholesale purchases

Balance

Wallet adjustments including:

  • Added funds
  • Order payments
  • Credits/Debits
1

Go to “Settings” in the navigation bar

2

Select “Billing” to view your last 100 transactions

Payment Methods

A valid payment method is required for Shopify dropshipping and API orders. Without one, orders cannot be processed.

Roastify uses Stripe for secure payment processing. We never store payment information directly.

1

Access “Settings” in the navigation

2

Navigate to “Billing” and find payment method options

3

Update payment information via Stripe

Wallet System

About Wallets

Our wallet feature allows you to maintain a balance for convenient order fulfillment, especially useful for high-volume sellers.

1

Open “Settings” in the navigation

2

Go to “Billing” and locate the Wallet section

3

Click “Add Funds” and enter desired amount

When adding funds, you’ll see two transactions:

  • A Charge (amount billed to your payment method)
  • A Balance (credit added to your wallet, shown as negative)