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Subscription Management

Subscription Info

Base and Pro Memberships renew automatically (monthly or annually). Note that we cannot offer partial refunds for mid-cycle cancellations.

1

Navigate to the “Settings” tab in the top navigation

2

Select “Plans” to view and manage your subscription

Subscription management page

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Transaction History

Pre-account purchases may not appear in your transaction history. Contact [email protected] for historical transaction inquiries.

Charges

Service fees including:

  • Dropshipping fulfillment
  • Base or Pro Membership fees
  • Wholesale purchases

Balance

Wallet adjustments including:

  • Added funds
  • Order payments
  • Credits/Debits
1

Go to “Settings” in the navigation bar

2

Select “Billing” to view your last 100 transactions

Billing and transaction page

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Payment Methods

A valid payment method is required for Shopify dropshipping and API orders. Without one, orders cannot be processed.

Roastify uses Stripe for secure payment processing. We never store payment information directly.

1

Access “Settings” in the navigation

2

Navigate to “Billing” and find payment method options

Payment method settings
3

Update payment information via Stripe

Stripe payment update screen

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Wallet System

About Wallets

Our wallet feature allows you to maintain a balance for convenient order fulfillment, especially useful for high-volume sellers.

1

Open “Settings” in the navigation

2

Go to “Billing” and locate the Wallet section

Wallet overview
3

Click “Add Funds” and enter desired amount

Add funds dialog

When adding funds, you’ll see two transactions:

Transaction examples
  • A Charge (amount billed to your payment method)
  • A Balance (credit added to your wallet, shown as negative)