Onboarding Setup
Learn how to complete your account setup, understand your onboarding progress, and claim your setup rewards
When you first create your Roastify account, you'll see an onboarding checklist that guides you through the essential steps to get your business up and running. This guide explains what each step means and how to complete them.
Understanding the Onboarding Flow
The onboarding checklist appears on your dashboard when you're logged in. It tracks your progress through 4 key steps.
Why Onboarding Matters
Completing onboarding helps you:
- Get Started Faster: Each step prepares you to actually sell coffee
- Avoid Surprises: Understanding billing and plans before you're charged
- Claim Rewards: Complete all steps to unlock special offers
You don't have to complete onboarding in order, but it's recommended to follow the natural flow.
Step 1: Design Your First Product
Creating your first product is the foundation of your Roastify business. This step is complete when you have at least one published product.
A "published" product is visible in your store and can be ordered. Draft products are saved but not visible.
What Counts as Complete?
- You have created at least one product
- The product is published (not just in draft)
- The product has a valid design
Need Help?
- Start Here - Follow our Create Product guide
- Get Design Help - Use our Professional Design Services
Step 2: Add Payment Method
Before you can place wholesale orders or fulfill customer orders, you need a payment method on file.
Without a payment method, orders cannot be fulfilled. This is required for Shopify dropshipping and API orders. Wholesale orders are billed at checkout and don't necessarily require a payment method.
Adding a Payment Method
Payment Methods Accepted
- Visa
- Mastercard
- American Express
- Debit cards with Visa/MC logo
All payment processing is handled securely by Stripe. We never store your full card number.
What Counts as Complete?
- A valid credit card is saved to your account
- The card has been verified successfully
- The card is not expired
Step 3: Choose Your Plan
Your plan determines what features you have access to. Choose Base or Pro to unlock full functionality.
Selecting Your Plan
If you're on a Free Trial, you can continue with limited features, but many features require a paid plan.
What Counts as Complete?
- You have an active Base or Pro subscription
- Your account is not in Free Trial mode
- Your payment is processing successfully
Step 4: Order Samples
Before launching your product, we strongly recommend ordering samples to find the perfect coffee(s) for your brand. You can either order samples from the Order Samples page, or simply buying your own products in the Order Wholesale page.
Why Order Samples?
- Taste the Coffee: Verify the flavor matches your expectations
- See Print Quality: Check how your design looks in real life
- Test Materials: Assess packaging durability
- Get Marketing Photos: Use samples for your website and social media
Ordering Samples
Tracking Your Progress
On the dashboard, each step shows its current status:
- Not Started: Gray indicator - step hasn't been attempted
- In Progress: Yellow indicator - you've started but not finished
- Complete: Green checkmark - step is done
Claiming Your Setup Reward
Once you've completed all 4 onboarding steps, a special reward becomes available!
What's the Reward?
A free sample box, valued at $49.50! A coupon code is shown at the Setup page that can be used to claim the reward. The setup page can be found at https://merchant.roastify.app/settings/setup
Troubleshooting
"I've done the step but it shows incomplete"
"I can't find the onboarding checklist"
Make sure you're logged in
Check that you haven't already completed onboarding
Look in Settings > Setup