FAQs

Frequently asked questions about Roastify's API, pricing, orders, and integrations

Getting Started

API Keys & Authentication

Orders & Fulfillment

Product Design & Artwork

Webhooks

Technical Questions

Hosted Stores

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Idempotency

Learn how to use the Roastify idempotency keys.

FAQs

Getting Started

How do I get started with the Roastify API?

How much does the API cost?

Can I try the products before integrating?

API Keys & Authentication

What's the difference between Test and Live API keys?

I lost my API key. How do I get a new one?

How many API keys can I have?

How does Roastify store my API key?

Orders & Fulfillment

How long does fulfillment take?

Can I cancel an order after it's placed?

What shipping carriers do you use?

Do you ship internationally?

What currency do you accept?

Product Design & Artwork

What are the image requirements for artwork?

What are the FDA requirements for coffee packaging?

Can I create artwork programmatically?

Why was my artwork rejected?

Webhooks

What events can I subscribe to?

My webhooks aren't being received. What's wrong?

How do I verify webhook signatures?

What happens if my webhook endpoint is down?

Technical Questions

What are the API rate limits?

What is idempotency and why should I use it?

How does pagination work?

What do the error codes mean?

Hosted Stores

What is a Roastify Hosted Store?

Can I use my own domain?

What payment methods are supported?

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